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Text-Based
Chat
Your customers simply click the chat button on your
website, email signature, or electronic brochure to
chat with your operators via a real-time, text-based
chat. No plug-ins or downloads are needed by your
customers. |
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Proactive
View & Greet Feature
LivePerson Pro enables you to track visitors on your
site in real-time. The flashing bubble and doorbell
sound indicates that you have a visitor on your site.
View the IP address of your visitor, the current page
the visitor is on, and the amount of time the visitor
has been on your site. In addition, you can
proactively greet customers and invite them to chat
with you. Never miss a customer 24 hours a day, 7 days
a week. |
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Repeat
Customer Identification & History
Experts say that repeat customers are your key to
profitability; now you can identify them in a flash.
The Repeat Customer Identification Icon notifies you
that your visitor has a chat history; simply click on
the History button to view their chat transcripts in
real-time. |
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Add
Chat to Email & Electronic Brochures
Turn your email or electronic brochure into an
interactive customer service tool by adding LivePerson’s
Click-to-Chat functionality to your email signature. |
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Multi-Operator
Technology
Install LivePerson on as many computers as you would
like. With our multi-operator technology you can have
up to 1,000 operators answering chats from your
customers. |
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Chat
Traffic Organizer
Operators can navigate between chats, answering
incoming chats faster and more efficiently. A
must-have for sites with high traffic. |
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Editable
Canned Responses
Save time using pre-written Canned Responses and
pre-specified HTML pages. A simple click of the mouse
adds the content to the chat. |
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Push
Pages/ HTML Code
Send your visitors directly to the pages they’re
looking for, or send HTML commands within the Chat
Window. |
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Chat
Transcripts
Transcripts of prior conversations can be viewed by
operators in real-time as they interact with
customers. Search transcripts by the following: date,
operator, past week, given month. |
