I
can't send and/or receive any email.
The
most common reason for this is because one or
more of the settings are incorrect or your
firewall software is blocking the software.
Please
follow these instructions for checking your
settings.
- Menu items to click on and key items
to view are shown
in bold blue
- Actual changes are shown in bold
red
- Open
your email client
(Outlook or Outlook Express)
You do not need to connect to the Internet
for this. If asked to connect select
"Work offline"
- Click
on
Tools
- Click
on
Accounts
- Click
on the Mail
tab
- Look
in the Account
column and click on your IOLS email
account
(Usually listed as "mail.iols.com")
listing in the
Accounts column
- Click
on Properties
button
- Click
on the Servers
tab
- Make
sure the Incoming
Mail (POP3)
is:
mail.iols.com
- Make
sure the Outgoing
mail (SMTP) is:
smtp.iols.net
Make
sure the Account
name
field to:
yourusername
(IMPORTANT: Do not use @access in the
account name field)
- Click
OK
- Click
Close
- Shut
down your email client
- Connect
to the Internet with your IOLS Dialup
Account
- Open
your email and everything should work just
fine.
Firewall
Issues
Another common problem we've noticed lately
is with firewalls blocking ports 25 and 110 or
blocking your email client all together.
To resolve this issue try disabling your
firewall. If this works please contact the
vendor for that software to resolve the issue.
If
you are still having trouble please
go back to the Troubleshooter
