People
say that their email bounces back to
them when it is sent to me.
This
could be due to a few different reasons.
1.
They are sending email to the wrong address.
SOLUTION: Make sure
they are sending you email to
yourusername@iols.com
2.
They are replying to your message and you have
the wrong email address in your setup.
SOLUTION: Please
follow the instructions below to check your
return address.
Instructions
- Menu items to click on and key items
to view are shown
in bold blue
- Actual changes are shown in bold
red
- Open
your email client
(Outlook or Outlook Express)
You do not need to connect to the Internet
for this. If asked to connect select
"Work offline"
- Click
on
Tools
- Click
on
Accounts
- Click
on the Mail
tab
- Look
in the Account
column and click on your IOLS email
account
(Usually listed as "mail.iols.com")
listing in the
Accounts column
- Click
on Properties
button
- Click
on the General
tab
- Look
in the "User
Information" section
The E-mail
address field should have yourusername@iols.com
The Reply
address field should be blank
- Click
OK
- Click
Close
- Shut
down your email client
- Open
your email and send a test message to them
with a request that they reply to you.
3.
The issue may be that the mail
server for their domain or IP Address is listed
in one or more RBL's (Real-time Black Lists) as
a source of an open relay and/or spam. If
this is the case the IOLS.COM Mail Server will
not accept email from them.
SOLUTION:
Please send an email to
tech@iols.net and include the email address and
domain name of the email server that we are
blocking. We'll respond (Usually within 24
hours) with our findings.
If you are still
having trouble please
go back to the Troubleshooter
This
troubleshooter is designed to assist you when you
are using Microsoft Outlook or Outlook Express.
If you are using Netscape we suggest you upgrade
to the most recent version and check
your settings here.
