IOLS Tech Support
  Email Troubleshooter (@iols.com)

My email is stuck and won't download all the messages.

This issue relates to a corrupt message that your email client (Outlook, Outlook Express or Netscape) is trying to download.  Since the message is corrupt your email client is having trouble downloading it and as such stops functioning.
 
SOLUTION 1 (The easy way):  Go to your IOLS WebMail account (Click here) and delete the offending message(s).  (If you need help with using your IOLS Web mail account please click here.)  If you still have trouble after this please let us know and we'll manually clean out the mailbox for you.

SOLUTION 2 (The "Old fashioned" way):  You will need to delete the email directly form the IOLS.NET mail server.  This is the "Old fashioned" way (And most efficient) to retrieve and delete email and is based on the same principle your email client uses.

• Make sure you are connected to the Internet

• Click on "Start"

• Click on "Run"

• Enter the following in the "Open" field:
  telnet mail.iols.com 110
  A window will open that starts with +OK...

• Type the following (Make sure you use all lower case letters)
  Note: When you enter the info below it will not appear on your screen.  Make you you are very careful to enter it correctly.

  • user yourusername (Press the Enter key on your keyboard)

  • pass yourpassword (Press the Enter key on your keyboard)
    Note: You are now logged into your email account. If you continue to get an error it is either because you are entering the wrong information or your account is not active.

  • list (Press the Enter key on your keyboard)
    Note: This will list all messages in your inbox

  • To view the actual message(s) use the following command

    • retr (mssg#)
      Example:  retr 1 (Views message number 1)
                      retr 2 (Views message number 2)

  • To delete the message(s) use the following command

    • dele (messg#)
      Example:  dele 1 (Deletes message number 1)
                      dele 2 (Deletes message number 2)

  • When you are finished deleting the message(s) type quit

  • Go back to your email client and click "Send/Rcv"

• If you continue to have trouble retrieving email go back to the beginning of "Solution 2" and repeat the process until all messages have been deleted.

• If after deleting all messages you still have trouble it is an indication that your email client software (Outlook, Outlook Express, Netscape, etc.) is corrupt or not operating properly. In this case we suggest that you either upgrade to the most recent version of your software or reinstall it.  Information on upgrading or reinstalling is available at each vendors own website.

If you need additional help, you can use our online form to contact us.

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We look forward
to serving you!