My
email is stuck and won't download all the
messages.
This
issue relates to a corrupt message that your
email client (Outlook, Outlook Express or
Netscape) is trying to download. Since the
message is corrupt your email client is having
trouble downloading it and as such stops
functioning.
SOLUTION 1: You
will need to use your IOLS WebMail account to retrieve
your email from the IOLS.NET Mail server.
-
Make
sure you are connected to the Internet
-
Go
to your IOLS WebMail account (Click
here)
If
it is not setup for you please click
here to contact us
-
Setting
up IOLS WebMail to retrieve your email.
-
Click
on the 
menu button
-
Click
on the 
menu button
-
Enter
the following info...
-
POP3
Server: mail.iols.net
-
ID:
yourusername
-
Passwd:
your password
-
Del
remote mail: leave check mark
there
-
Enable:
leave check mark there
-
Click
on the "Add/Modify"
button
-
Click
on "Back
to user preferences"
-
Scroll
down to the bottom of the page and click
on the "Save"
button
-
You
are back at the main IOLS WebMail screen
now.
-
Click
on the 
-
Your
messages from the IOLS.NET mail server will
be downloaded to your IOLS WebMail
account.
-
Delete
the offending message. (If
you need help with using your IOLS Web mail account
please click here.)
-
If
your messages do not download please go to
"Solution 2"
SOLUTION
2: You will need to delete the email
directly form the IOLS.NET mail server.
This is the "Old fashioned" way (And
most efficient) to retrieve and delete email and
is based on the same principle your email client
uses.
-
Make
sure you are connected to the Internet
-
Click
on "Start"
-
Click
on "Run"
-
Enter
the following in the "Open" field:
telnet mail.iols.net 110
-
A
window will open that starts with +OK...
-
Type
the following (Make sure you use all lower
case letters)
Note:
When you enter the info below it will not
appear on your screen. Make you you
are very careful to enter it correctly.
-
user
yourusername (Press the Enter
key on your keyboard)
-
pass
yourpassword (Press the Enter
key on your keyboard)
Note:
You are now logged into your email
account. If you continue to get an error
it is either because you are entering
the wrong information or your account is
not active.
-
list
(Press the Enter key on your keyboard)
Note:
This will list all messages in your
inbox
-
To
view the actual message(s) use the following
command
-
To
delete the message(s) use the following
command
-
When
you are finished deleting the message(s)
type quit
-
Go
back to your email client and click
"Send/Rcv"
-
If
you continue to have trouble retrieving
email go back to the beginning of
"Solution 2: and repeat the process
until all messages have been deleted.
-
If
after deleting all messages you still have
trouble it is an indication that your email
client software (Outlook, Outlook Express,
Netscape, etc.) is corrupt or not operating
properly. In this case we suggest that you
either upgrade to the most recent version of
your software or reinstall it.
Information on upgrading or reinstalling is
available at each vendors own website.
As
always you can use our online
form to contact us.
Back
to the troubleshooter
